Frequently Asked Questions
Everything you need to know about your RAINKISS order and our sustainable fashion.
What makes RAINKISS products sustainable?
All our products are crafted from 100% certified recycled polyester, which is made from post-consumer plastic bottles. We focus on ethical production and high-quality materials to ensure your rainwear lasts for years, reducing fashion waste.
Are your rain ponchos truly waterproof?
Yes, our ponchos are designed for high performance with a waterproof rating of 10,000mm. They feature taped seams and a premium water-repellent coating to keep you dry in even the heaviest downpours.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations. You will receive a tracking link via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our returns portal to generate a shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna.
How do I care for my RAINKISS poncho?
To maintain the waterproof integrity, we recommend hand washing or using a delicate machine cycle at 30°C. Avoid fabric softeners and do not tumble dry; simply hang it to air dry.